Agents can now transfer a chat to another agent, using the updated
In the Olark chat console, type out the
!transfer command as usual. To notify specific agents that you want to transfer the chat to them, use the
@ key to bring up a list of logged-in agents. Hit the return key to select that agent. You can include several operators in the same request.
When notifying multiple agents, the first one to respond will be locked to the chat. Agents can be tagged anywhere in the message after the
!transfer I think @john or @jane would be best taking this chat.
If you are using a third party chat client, you can check your buddy list to see the username of other agents.