Fix
Olark Beta
Now when you press the ; (semi-colon) key on your keyboard and select one of your saved text shortcuts, we no longer enter the ; character in your composed message.
Now when you press the ; (semi-colon) key on your keyboard and select one of your saved text shortcuts, we no longer enter the ; character in your composed message.
Accessibility Improvement Round-Up:
We shipped the following improvements in 4th Quarter, 2022:
Additionally, we:
The following issues are currently in our work queue - look for fixes to be shipped soon:
What's this all about?
As part of our Global Accessibility Awareness Day commitments this year we resolved to publish a quarterly round-up of accessibility improvements we've made, and improvements we know are still outstanding.
Want to join in? You can read more about GAAD here.
We've made it even easier for accounts using the new Olark to access chat directly from their Olark dashboard.
Accounts with access to the newest version of Olark will now see two buttons in the upper left of their account dashboard.
The Launch Chat button will now take you to the new Olark (previously referred to as Olark Beta) at app.olark.com.
The Launch Classic button will take you to the Olark classic chat console at chat.olark.com.
While you've always been able to transfer to groups using the !transfer #groupname
command, we've now added a Transfer to Group feature in the Actions menu.
Accessibility Improvement Round-Up:
We shipped the following improvements in 2nd Quarter, 2022:
We shipped the following improvements in 3rd Quarter, 2022:
The following issues are currently in our work queue - look for fixes to be shipped soon:
What's this all about?
As part of our Global Accessibility Awareness Day commitments this year we resolved to publish a quarterly round-up of accessibility improvements we've made, and improvements we know are still outstanding.
Want to join in? You can read more about GAAD here.
To better support various keyboard layouts, we've changed the way keystrokes open the Actions menu.
The menu should now only open when the / or ; characters are input, regardless of the keys pressed on your physical keyboard. This won't require you to make any changes but should keep the menu from expanding unintentionally.
We've moved the Copy IP Address to Clipboard feature (used for blocking trolls and other troublesome chatters) to the new Actions menu.
We've released a batch of updates for our Pro Beta.
We have a new actions menu as a single place for all your most-used actions: transfer, shortcuts, end conversation and more to come.
One change you'll notice straight way is that we've moved the status switcher to the top-left of your screen with more vibrant colors to more easily see your current status.
Across the app we've made some visual changes including avatars for each contact for easier scanning; relative timestamps to help understand a contact's conversation history; and updated styles to make each message easier to read
We've fixed some long running cobrowsing issues, including sessions showing the visitor as "offline" when the session started.
To initiate a cobrowsing session in Olark Classic (chat.olark.com) click the "Launch Cobrowsing" button in the right sidebar, as usual.
You'll receive a notification with a link to the cobrowsing session. Click the link to open the cobrowsing session in a new tab.
And that's it! Full control, scroll and point, and highlight features have also been restored.
We've added some new filters and functionality to the Beta agent experience!