All new Notes feature & agent console improvements

Notes

Agents can now add a Note to a conversation by using the !note command in the Olark chat console. Agents on paid accounts will see a record of Notes from past conversations with a visitor under Activity in the chat console sidebar, and can review and search all Notes in their account’s transcript archive.

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New sidebar

We’ve updated the Olark chat console sidebar to add information and improve organization. The sidebar now has two separate tabs: Profile, which contains visitor details such as name, email address, and browser/OS, and Activity, which contains a record of the visitor’s browsing and chat history, including links to past transcripts.