Beta Update: a fresh new layout

Olark Beta

New Feature!

We've added some new filters and functionality to the Beta agent experience!

an image of the Beta agent console, highlighting a list of filters down the left side. Filters include My Inbox, Team Inbox, Recent Contacts, and Website Contacts

My Inbox is where your active conversations will live just as they do now.
Team Inbox will show you all live conversations your teammates (that are using Beta) are currently engaged in - including the conversation contents.
Recent Contacts will show you all recent contacts/conversations - similar to the transcripts page of your Olark dashboard. (More updates to this section coming soon.)
Website Contacts shows you live visitors on your website, much the way the visitor list in Olark Classic does.

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