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Olark Live Chat updates
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Beta Update: a fresh new layout

 

Olark Beta

 

New Feature!

  

We've added some new filters and functionality to the Beta agent experience!

an image of the Beta agent console, highlighting a list of filters down the left side. Filters include My Inbox, Team Inbox, Recent Contacts, and Website Contacts

  • My Inbox is where your active conversations will live just as they do now.
  • Team Inbox will show you all live conversations your teammates (that are using Beta) are currently engaged in - including the conversation contents.
  • Recent Contacts will show you all recent contacts/conversations - similar to the transcripts page of your Olark dashboard. (More updates to this section coming soon.)
  • Website Contacts shows you live visitors on your website, much the way the visitor list in Olark Classic does.