Chatbox forms

Chatbox forms allow sites to add custom questions to their pre-chat survey and offline email form.

As well as the existing name, email and chat fields, you can now add a website field, custom text field (single line response) and text areas (multiple line response). You can change both the question label and placeholder prompt.

You can add up to three fields per page, and up to two pages per form. A second page is automatically created when you add more than three fields to a form.

Survey information appears in the visitor information provided at the start of a chat. It also appears in the visitor information in a chat transcript and via our JavaScript API.