We've fixed some long running cobrowsing issues, including sessions showing the visitor as "offline" when the session started.
To initiate a cobrowsing session in Olark Classic (chat.olark.com) click the "Launch Cobrowsing" button in the right sidebar, as usual.
You'll receive a notification with a link to the cobrowsing session. Click the link to open the cobrowsing session in a new tab.
And that's it! Full control, scroll and point, and highlight features have also been restored.