Olark Live Chat updates
Olark Live Chat updates

Cobrowsing Powerup updates




We've fixed some long running cobrowsing issues, including sessions showing the visitor as "offline" when the session started.

To initiate a cobrowsing session in Olark Classic (chat.olark.com) click the "Launch Cobrowsing" button in the right sidebar, as usual.

an image of the Olark Classic agent console with a red arrow pointing to the "launch cobrowsing" button

You'll receive a notification with a link to the cobrowsing session. Click the link to open the cobrowsing session in a new tab.

an image of an agent notification with the text "Click here to start the cobrowsing session" followed by a link to a cobrowsing session

And that's it! Full control, scroll and point, and highlight features have also been restored.