Olark Live Chat updates
Olark Live Chat updates
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Cobrowsing Powerup updates

 

Fix

  

We've fixed some long running cobrowsing issues, including sessions showing the visitor as "offline" when the session started.

To initiate a cobrowsing session in Olark Classic (chat.olark.com) click the "Launch Cobrowsing" button in the right sidebar, as usual.

an image of the Olark Classic agent console with a red arrow pointing to the "launch cobrowsing" button

You'll receive a notification with a link to the cobrowsing session. Click the link to open the cobrowsing session in a new tab.

an image of an agent notification with the text "Click here to start the cobrowsing session" followed by a link to a cobrowsing session

And that's it! Full control, scroll and point, and highlight features have also been restored.