Olark Live Chat updates
Olark Live Chat updates
olark.com

New actions menu

 

Olark Beta

    

Improvement

  

We've released a batch of updates for our Pro Beta.

We have a new actions menu as a single place for all your most-used actions: transfer, shortcuts, end conversation and more to come.

image of the Olark Beta agent console with the actions menu expanded to show a list of available actions

One change you'll notice straight way is that we've moved the status switcher to the top-left of your screen with more vibrant colors to more easily see your current status.

Across the app we've made some visual changes including avatars for each contact for easier scanning; relative timestamps to help understand a contact's conversation history; and updated styles to make each message easier to read

Watch this two minute video to see the changes in action